What we collect
When you contact us or become a client we collect your name, business details, email and the information you choose to share about your brand. In the client portal we store content, approvals, notes, goals and analytics from platforms you connect.
When you book a meeting we keep the time, your name, email, optional phone and business details, your answers to the booking questions, and the pages or campaign that brought you, so the person meeting you can prepare and follow up. We email you a confirmation, reminders and any changes; you can reschedule or cancel from the link in those emails.
How we use it
Only to deliver and improve our services to you: planning and posting content, reporting, billing and support. We do not sell personal information.
Platform data
Access to your social accounts is granted through official partner or admin permissions and used only for the work you hired us to do. You can revoke access at any time from each platform.
Client assistant
The portal includes an automated client assistant. It is software, not a person. Messages you send it may be reviewed by our team to answer you and improve support.
Service providers
We use service providers to deliver the service: Stripe for payments, Supabase for hosting and the database, Resend for email, social publishing and analytics partners, and technology tools that may include AI-generated images, scheduling automation and analytics systems. Our team provides strategy, creative direction, review and client support.
Cookies
We use essential cookies to keep you signed in. We do not use advertising trackers on this site.
Data retention and deletion
We keep client data while you are a client. On request after cancellation, we will delete or anonymize service data within 90 days. Billing records are kept as required by law. To request deletion, email us at the address below.
Contact
Privacy questions, and requests to access or delete your data: privacy@getfullshift.com.