Billing and renewal
Plans are billed monthly in advance at a flat monthly rate plus a one-time onboarding fee. Subscriptions automatically renew each month unless cancelled under these terms.
Onboarding and setup fee
The onboarding or setup fee is non-refundable once onboarding begins.
Minimum term and cancellation
Each plan has a 3-month minimum term. After that, you can cancel anytime from the billing portal or by email. Cancellation takes effect at the end of the current billing period. We do not provide partial-month refunds.
Failed payments
If a payment fails, Stripe may retry it. Service may be paused if the payment is not resolved after Stripe's retry period.
Plan changes
You can upgrade anytime. Downgrades are available after the 3-month minimum term.
Client responsibilities
Please review content in a timely way, provide accurate business information, and make sure you have the rights to any materials you upload or ask us to use.
Ad spend
Where ad management is included, you pay ad platforms directly. Full Shift never charges a percentage of ad spend. Monthly spend above $10,000 is custom quoted.
Approvals and revisions
Each content piece includes one revision. Content not reviewed within 72 hours of being submitted for approval is automatically approved so the calendar stays on schedule.
Content and ownership
All client content is custom-created for your brand by our team using a mix of people and technology, which may include AI-generated images and automated systems. Our team sets the strategy, directs the creative and reviews each piece before you approve it. Once paid for, you own the content and your brand kit. You retain ownership of all your accounts. Unless you opt out by email, we may show non-confidential work in our portfolio.
Domains
Standard domains are included with Premium websites. Premium domains are billed at cost.
Results and liability
We do not guarantee specific results, follower counts, or platform performance. We are not responsible for third-party platform outages, policy changes, or account actions. To the extent permitted by law, our total liability is capped at the fees you paid us in the 3 months before the event giving rise to the claim.
Termination
Either party may terminate the service for a material breach if the breach is not resolved after written notice.
Governing law
These terms are governed by North Carolina law, with venue in Wake County, North Carolina.
Changes to these terms
We will notify you by email if we make material changes to these terms.
Contact
Questions about these terms, your contract or billing: terms@getfullshift.com.